Bradley Professional
Lexington, NC
Operations Manager July 9, 2024
PURPOSE: The Dispatch Fleet Manager reports to the Operations Manager and is responsible for dispatch operations and managing the fleet
That includes keeping the dispatch software and systems current and up to date, communicating with drivers and customers and planning and working with the P&L
Analyzing freight lanes to ensure that we are meeting budget goals when booking freight
Work with the P&L and budgeting work on the yearly/ quarterly/ monthly Annual Operating Plan
Work with HR and Maintenance on truck and driver issues and keep everyone on task so we can work towards hitting the P&L numbers as a team
Managing driver's mileage and hours of service to manage the fleet efficiently
Manage and Communicate with Customers and build customer relationships
Load Entry- once loads are secured, build them in the computer and assign to driver
Send driver load details from dispatch software
Be up to date with drivers HOS and what they can accomplish when planning routes and loads
Finding Freight for Back hauls via current customers, brokers 3 PL's and also trying to find new customers and establishing those relationships
Have a knowledge of freight lanes and what's required per mile in certain lanes to make the combined loads in a round trip hit the targeted per mile rate
Planning routes and analyzing lanes and determining how to get the trucks back to higher revenue lanes, the most efficient and profitable way
Liaise with Safety and Maintenance about truck and driver issues and work together on a plan that best suits everyone when a problem arises
Work with HR/ safety with problem drivers, HOS violations and safety violations and make sure that they get reported and managed
Be ahead of the trucks and have planned trips and routes to help with driver retention and satisfaction, also keeping the miles up on both the driver and the trucks to everyone's mutual benefit
Work with drivers to get them home when needed or when time-off is booked
Liaise with GM and Dispatch for new Dispatch polices or systems
Form creation, implementation
Creating and maintaining dispatch sheets or systems that are used as a tool to help dispatch function in the most efficient and effective manner
Keep Google sheets updated and or creating new sheets, for tracking numbers relevant to dispatch and operations
As Above: Knowledge of the permits and the restrictions that come with oversize loads, curfews, times oversize can travel, when pilot cars are needed and who we use for pilot cars
College diploma/ University degree in logistics/ supply chain solutions an asset but not required depending on years of experience
A minimum of 4 years dispatch/fleet management experience
Strong working knowledge of MS Office software including Word, Excel and Outlook
Attention to detail
Knowledge of TMS/Truck mate/ dispatch software/ crystal reports/ google sheets
Knowledge of HOS/ELD's/Samsara
Good problem solving and analytical skills
Excellent written and spoken communication skills
Demonstrates a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
retirement savings
POSITION TITLE: DEPARTMENT: REPORTS TO: DATE:
Dispatch/ Fleet Manager Operations
Operations Manager July 9, 2024
PURPOSE: The Dispatch Fleet Manager reports to the Operations Manager and is responsible for dispatch operations and managing the fleet. That includes keeping the dispatch software and systems current and up to date, communicating with drivers and customers and planning and working with the P&L. Analyzing freight lanes to ensure that we are meeting budget goals when booking freight.
ESSENTIAL RESPONSIBILITIES:
Under the general direction of the Operations Manager, duties will include:
Management
• Manage and dispatch the fleet
• Work with the P&L and budgeting work on the yearly/ quarterly/ monthly Annual Operating Plan
• Work with HR and Maintenance on truck and driver issues and keep everyone on task so we can work towards hitting the P&L numbers as a team.
• Managing driver's mileage and hours of service to manage the fleet efficiently.
• Manage and Communicate with Customers and build customer relationships.
Dispatch:
• Load Entry- once loads are secured, build them in the computer and assign to driver. Send driver load details from dispatch software
• Morning fleet updates in the computer via Samsara GPS, search all trucks and update current location in the dispatch screen and on the load board if
their delivery dates have changed .
• Be up to date with drivers HOS and what they can accomplish when planning routes and loads
• Finding Freight for Back hauls via current customers, brokers 3 PL's and also trying to find new customers and establishing those relationships.
• Have a knowledge of freight lanes and what's required per mile in certain lanes to make the combined loads in a round trip hit the targeted per mile rate.
• Planning routes and analyzing lanes and determining how to get the trucks back to higher revenue lanes, the most efficient and profitable way.
• Liaise with Safety and Maintenance about truck and driver issues and work together on a plan that best suits everyone when a problem arises.
• Knowledge of the permits and the restrictions that come with oversize loads, curfews, times when oversize can travel, when pilot cars are needed and
arranging for pilot cars from approved pilot car list.
HR:
• Work with HR/ safety with problem drivers, HOS violations and safety violations and make sure that they get reported and managed.
• Be ahead of the trucks and have planned trips and routes to help with driver retention and satisfaction, also keeping the miles up on both the driver and the trucks to everyone's mutual benefit.
• Work with drivers to get them home when needed or when time-off is booked.
Policies:
• Liaise with GM and Dispatch for new Dispatch polices or systems
• Form creation, implementation
• Creating and maintaining dispatch sheets or systems that are used as a tool to help dispatch function in the most efficient and effective manner
• Keep Google sheets updated and or creating new sheets, for tracking numbers relevant to dispatch and operations.
DOT:
• Knowledge of Hours-of-Service regulations and the use of Electronic Logging Devices.
• As Above: Knowledge of the permits and the restrictions that come with oversize loads, curfews, times oversize can travel, when pilot cars are needed and who we use for pilot cars.
QUALIFICATIONS:
• College diploma/ University degree in logistics/ supply chain solutions an asset but not required depending on years of experience.
• A minimum of 4 years dispatch/fleet management experience
SKILLS AND EXPERIENCES:
• Strong working knowledge of MS Office software including Word, Excel and Outlook
• Attention to detail
• Knowledge of TMS/Truck mate/ dispatch software/ crystal reports/ google sheets .
• Knowledge of HOS/ELD's/Samsara
• Good problem solving and analytical skills.
• Excellent written and spoken communication skills.
• Demonstrates a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.