Logistics Coordinator/Customer Service
PrideStaff
Lake Forest, CA
Quick Overview
Responsibilities
Essential Responsibilities require you to be a key player in ensuring customer satisfaction and streamlining service processes
Partners with the sales team to meet and exceed customers' service expectations
Maintains knowledge of products
Provides timely and accurate information to incoming customer order status and product knowledge requests
Provides timely feedback to the company regarding service failures or customer concerns
Serves as liaison with manufacturing, engineering, regulatory/quality and shipping personnel
Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer
Records or files copy of orders received
Follows up on orders to ensure delivery by specified dates
Computes price, discount, sales representative's commission and shipping charges as required
Checks shipping orders to ensure they are accurate with regard to quantity shipped
This is done by comparing shipping documents with computer-generated reports
Coordinates and follows full cycle process of incoming orders to pick up/delivery completion
Receives and checks customer complaints
Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments
Compiles statistics and prepares various reports for management
Maintains customer name and address database
Transmits new pricing, with the correct multiplier, to all customers
Generates correspondence to secure additional customer information to resolve customer disputes
Serves as a backup for completion of all invoicing and shipping documentation
Serves as a backup for the receipt and processing of customer purchase orders
Additional duties related to the position, as assigned
Required Qualifications
Min 2 years of proven experience in customer service and logistics
Excellent problem-solving abilities and attention to detail
Good verbal and written communication skills
Proficiency in Excel, Word, and Outlook
Strong organizational, multitasking, and interpersonal skills
Benefits
retirement savings
health insurance
dental coverage
Job Description
Logistics Coordinator / Customer Service for a food & beverage manufacturing company located in Foothill Ranch CA.
This is a Direct Hire position paying $24-34/hr, depending on experience. This is a Full-Time position, Hours are 8:30 AM - 5:00 PM, with a 1/2 hour unpaid lunch, Monday- Friday. The company's benefits including: Medical, Dental, Vision and a 401K plan with matching. If you are passionate about delivering outstanding customer service and enjoy working in a collaborative environment, this may be the position for you!
Essential Responsibilities require you to be a key player in ensuring customer satisfaction and streamlining service processes.
Job Responsibilities:
• Partners with the sales team to meet and exceed customers' service expectations.
• Maintains knowledge of products.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Serves as liaison with manufacturing, engineering, regulatory/quality and shipping personnel.
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Records or files copy of orders received.
• Follows up on orders to ensure delivery by specified dates.
• Computes price, discount, sales representative's commission and shipping charges as required.
• Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports.
• Coordinates and follows full cycle process of incoming orders to pick up/delivery completion.
• Receives and checks customer complaints.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Maintains customer name and address database.
• Transmits new pricing, with the correct multiplier, to all customers.
• Generates correspondence to secure additional customer information to resolve customer disputes.
• Serves as a backup for completion of all invoicing and shipping documentation.
• Serves as a backup for the receipt and processing of customer purchase orders.
• Additional duties related to the position, as assigned.
Requirements:
• Min 2 years of proven experience in customer service and logistics.
• Excellent problem-solving abilities and attention to detail.
• Good verbal and written communication skills.
• Proficiency in Excel, Word, and Outlook.
• Strong organizational, multitasking, and interpersonal skills.
Compensation / Pay Rate (Up to): $24.00 - $34.00 Per Hour