Logistics Coordinator

Job Description

We are looking for a Logistics Coordinator for a large warehouse client here in the Jacksonville area that has been in business over 40 years. We are looking for someone who doesn't mind staying active during their shift and has attention to detail. This is an opportunity to grow with the company as well and establish yourself as a cut above the rest.

JOB POSITION: Full time

PAY RATE: $21.00 - $23.00 per hour

SHIFT: 8 a.m. to 6 p.m., Monday to Friday

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Job Description: Handles shipments for customers, from the planning stage to the actual movement; performs delivery follow-up. In addition, the job will address domestic and international shipments while ensuring import/export regulations compliance.

Duties/Responsibilities:

• Revise shipment instructions and quote once received and request information missing if needed.

• Respond to emails in a timely matter.

• Handle shipments as per Executive instructions following The Fence.

• Create shipper, consignee, and vendor in the system.

• Open the CONSOL for all shipments in CW1.

• Enter data on all fields.

• Complete & update milestones.

• Collect payments as instructions in place, if the customer is PIA (before handling) or COD (before releasing freight)

• Schedule daily pickups with several vendors.

• Follow up on pickups and deliveries during transit until freight arrives at destination.

• Verify shipment documentation and confirm that cargo (quantities) matches the commercial invoice or packing list and Bill of Ladings.

• Filling AES if shipment value is over $2,500.

• Request Electronic Export Declaration authorization to customer and shipper.

• Filing AMS for shipments moving to the United States territory

• Request bookings as needed.

• Generate shipment documentation and send pre-alert to the ocean, airline broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)

• Follow up until cargo arrives at the destination and update the customer.

• Notifies the customer of shipment delays and provides updates related to the shipment.

• Request to commercial support quote once the CSA receives the pre-alert from WCA/Agents (offices that applies)

• Revise consignment instructions when providing services to WCA for all appropriate offices.

• Send loading plans with booking and instructions to the warehouse in compliance with the cut-off in place.

• Assist the WHR in identifying unknown cargo when needed.

• Send OHR to the customer as needed and requested, depending on the account, as customer requirements

• Upload shipment documentation on eDocs accordingly.

• Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.

• Request invoice to the vendor, enter costs associated with shipments and Vendor references to avoid discrepancies.

• Invoice shipments or provide cost sheets to the billing clerk following corporate instructions.

• Send invoice to customer with all backups by creating Billing Pack out of CW1.

• If the customer has a payment center, make sure invoices and all back up is submitted as process in place.

• Revise carrier BOLs once the cargo is delivered or picked up to report shortage or damages.

• Follow up on POD; by reviewing the POD and reading customer notes, if any. The CSA needs to work, solve, and escalate if there are notes.

• Upload PODs to CW1.

• Respond to discrepancies in a timely matter.

• Open disputes with vendors and assist the corresponding department in solving disputes efficiently and as fast as possible.

• Manage document transmission of the Government of Puerto Rico Treasury (i.e., Hacienda) for domestic shipments when applicable.

• Follow up with customer storage charges if applicable.

• Notify volume changes to the direct Supervisor and sales representative.

• Notify the customer/sales representative of short or damaged cargo upon arrival.

• Notify the claims department of any damage to cargo and include supporting documentation.

• Responsible for managing several on-hand reports.

• Solve situations and problems in a timely matter.

• Report and document any irregularities to Supervisor immediately.

• Performs other related duties as necessary or assigned.

Education and Experience:

• At least one year of Logistics or freight forwarding experience is required.

• At least one year of direct customer service experience.

• At least one year of experience in logistics and supply chain management software (CW1)

• A college degree is not required but is preferred.

Requires/ Skills/Abilities:

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required).

• Good management and organizational skills.

• Strong problem-solving skills.

• Able to collaborate in a team-oriented environment.

• Multi-tasking abilities.

• Able to work under pressure.