Dispatcher

Job Description

W.W. Rowland Trucking, LLC is a full-service trucking company specializing in Drayage and Dry-Van operations. We have been in business since 1971 and have enjoyed steady, controlled growth over the years. The corporate office is in Houston with terminals located in Texas, Georgia and Tennessee.

We are seeking a highly organized and experienced Dispatcher to join our Savannah, GA terminal. The ideal candidate will have a strong background in transportation (Drayage/Trucking).

• Can work in a fast paced, multi directional environment.

• Have the ability and willingness to communicate with drivers and customers.

• Be able to communicate the needs of the terminal to superiors and subordinates.

• Communicate with Owner Operators pick-up and delivery instructions.

• Ensure that daily workload is distributed evenly among Owner Operators

• Make sure equipment is returned in a timely manner and to the correct location

• Ensure that we operate in full accordance with the FMCSA Hours of Service Regulations.

• Communicates capacity fluctuations with sales team and recruiting team.

• Submit rail billing to the necessary parties for termination of loaded/empty containers

• Input Independent contractor payment data accurately and timely.

• Relay service-related issues to customers to keep informed of possible delays/issues with service.

• Order completion review - ensure orders are accurately updated in the system throughout the day & closed out for billing

• Keep Sales team and Regional Manager updated on capacity needs

• Communicate with potential customers to secure new business to provide growth for the terminal.

• Keep service defects to a minimum.

• Be able to communicate the needs of the terminal to superiors and subordinates.

• Flexible availability and willingness to work occasional evenings or weekends, as dictated by business needs.

• Onboarding new drivers’ owner-and provide driver training and orientations.

• Other duties as assigned by Manager

Minimum experience:

• Minimum of 1 year of experience dispatching truck drivers (transportation industry)

• Knowledge in Intermodal and truckload arena.

• Must be able to work independently and have good time management skills.

• Must be able work within operating systems (TMS)

• Must demonstrate the ability to provide excellent customer service and be a driver advocate.

• Must have dependable transportation, and the ability to travel occasionally.

This position is responsible for managing drivers to ensure timely, accurate and efficient service to WWRTC customers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability. Also, must have knowledge of Hours of Service (ELD) to manage the metrics related to monitoring driver logs and hours to optimize capacity for the fleet.

The Dispatcher will be responsible for ensuring that our company complies with the Federal Motor Carrier Safety Administration (FMCSA) rules and regulations, along with assisting with driver recruiting and driver onboarding.

This position will report to the Regional Manager.