Fleet Dispatcher

Job Description

LAD Truck Lines is a family owned and operated trucking, logistics and warehousing company based in Watkinsville, GA. We focus in full truckload transportation of refrigerated and dry products throughout the country. LAD is primarily asset based with a brokerage arm.

LAD is based in Oconee County, Watkinsville, GA home to one of the states top school systems and communities. Close to the University of Georgia, Lake Oconee, Lake Hartwell, Lake Lanier and beautiful state parks all around. Watkinsville/Oconee County is a great place to be.

We are looking for an Experienced Fleet Dispatcher (driver manager) to assist in our asset dispatch department.

Responsibilities

• Mange a fleet of assigned drivers daily

• Receives and manages calls related to emergency and/or commercial road service utilizing a computer aided call processing system.

• Performs geographical location spotting, map reading and provides detailed instructions to Fleet Service or contracted personnel in determining member/customer location.

• Monitors dispatched calls and takes action to resolve and correct service problems or potential problems.

• Handles driver/customer escalations in accordance with established procedures. Provides explanations to customers, as needed.

• Reports and documents any service issues.

• Assists coworkers and less-senior dispatchers as necessary.

Qualifications

Ability to:

• Communicate effectively with others over the telephone or in person

• Demonstrate effective listening skills

• Manage and direct service call volume

• Read maps and use travel related tools (i.e. GPS)

• Work in a call center environment

• Act as a liaison between fleet personnel, members, customers, and call center personnel

• Successfully identify and resolve customer service/fleet issues

• Work under minimal supervision

• Adhere to customer service standards

• Effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service

• Work in a fast-paced environment

• Maintain accurate records

Experience In:

• Accurately inputting information into various fields using a P.C. keyboard

• Navigating through a P.C. and/or automated processing system

• Performing basic mathematical calculations including addition, subtraction, percentages, etc.

• Analyzing and resolving customer service problems

• Preparing written communications (e.g. responding to customer inquiries)

• A basic concept of geography and basic direction skills are required.

• Telephone etiquette.